Frequently Asked Questions

Kaise Time FAQ — Complete answers to frequently asked questions

Find answers to all your questions — bonuses, VIP, account security, tournaments, and more — all in one place.

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Kaise time's VIP program has a total of 6 Tiers — Bronze, Silver, Gold, Platinum, Diamond, and Elite. Points accumulate with every bet, and once you cross a set threshold, you automatically move up to the next tier.

Bronze
5% Reload Bonus
Silver
8% Reload + Priority Support
Gold
10% Bonus + Fast Withdrawal
Platinum
12% + Monthly Cashback
Diamond
15% + Dedicated Manager
Elite
Custom Bonuses + Event Invitations

You earn 1 point for every ৳100 wagered. Points can be converted to bonus cash (100 points = ৳10). Elite members receive exclusive match tickets and a dedicated personal account manager. To view your VIP tier and current points, On the VIP page Go.

The kaise time welcome bonus is applied automatically — no separate code required. Here are the steps:

1

Complete Registration — Sign up with your name, phone number, and password. It's free and takes just 2 minutes.

2

Make Your First Deposit — minimum ৳500 Deposit via bKash, Nagad, or Rocket. The more you deposit, the bigger your bonus.

3

Bonus will be added automatically — A 150% bonus on your deposit will be credited directly to your wallet. Maximum cap: ৳15,000.

4

Use Bonus — Select "Bonus Balance" when placing your bet. Once the wagering requirement is met, it converts to real money.

To claim the bonus after registration 72-hour The first deposit must be made within this period. Deposits made after this window will not qualify for the welcome bonus.

There are two ways to update your profile information at kaise time — some details you can change yourself, while others require contacting support.

You can change this yourself:

  • Display Name
  • Profile Photo
  • Preferred language (Bangla / English)
  • Notification Preferences

Need support help:

  • Change your registered phone number (OTP verification required on both old and new numbers)
  • Legal name change (NID copy required)
  • Change Email

To change your phone number, contact us via live chat and say "I want to change my registered number". The process is usually completed within 24 hours. Help Center Requests can also be submitted from there.

Wagering (also called playthrough) means you must place a specified amount in bets before withdrawing bonus funds. At Kaise Time, wagering requirements vary by bonus:

Welcome Bonus:
12x (bonus amount × 12)
Reload Bonus:
8x
Cashback:
1x (a single wager is all it takes)
Winning Free Spins:
15x

Example: Say you receive a ৳1,000 bonus with a 12x wagering requirement — you'll need to place a total of ৳12,000 in bets. Every bet counts toward this, win or lose. For Sports Betting, only bets with minimum odds of 1.60 qualify. In the casino, not all games contribute equally — slots count at 100%, while live table games count at 10%.

Log in and check "Bonus Wallet → Wagering Progress" to track your progress. If the requirement isn't met before the deadline, the bonus will be forfeited (validity period is typically 30 days).

A kaise time account may be temporarily locked for several reasons. The most common ones are:

  • Entering the wrong password more than 5 times in a row (security lock)
  • Unusual transactions or suspicious activity
  • Pending KYC verification (over 30 days)
  • Submitting a self-exclusion request
  • Suspected use of multiple accounts
1

First, try the "Forgot Password?" option and reset your password using the OTP.

2

If that doesn't work In the Help Center Go there and notify support via live chat with your registered phone number.

3

If your account is locked for KYC reasons, send a photo of your NID. Your account is typically reactivated Within 2–4 hours within that timeframe.

Your balance stays safe even if your account is locked. Once verification is complete, your full balance will remain intact.

Kaise Time hosts leaderboard competitions every week and during major tournaments. The rules are straightforward:

Eligibility:

  • Any verified Kaise Time account is automatically eligible
  • You must place bets on the designated games or sports during the tournament period
  • Minimum bet amount is generally ৳200 per bet

Prize Distribution:

  • 1st Place: Top prize — typically ৳50,000–৳2,00,000 in weekly tournaments
  • 2nd place: up to ৳20,000
  • 3rd–10th place: ৳5,000–৳15,000
  • Prizes are credited after the tournament ends Within 24 hours Credited to your account

During the IPL or World Cup, special mega tournaments are held where prize pools can exceed crores of BDT. View ongoing tournaments On the Betting Page You will.

Enabling 2FA means your account can't be accessed with just a password — every login will require a one-time OTP sent to your phone. Without that code, access is impossible. Research shows that enabling 2FA reduces the risk of hacking by 99.9%.

Steps to Enable:

1

Log in and click the profile icon in the top right corner.

2

Go to Settings → Security → Two-Factor Authentication.

3

Click the "Enable 2FA" button — a confirmation OTP will be sent to your registered number.

4

Confirm with the OTP. 2FA will be active from your very next login.

5

You'll receive 8 recovery codes — keep them somewhere safe. If you ever lose your phone, these codes will let you access your account.

Kaise time strongly recommends enabling 2FA on every account — especially if you maintain a high balance.

No questions found on this topic. In the Help Center Ask us directly.

Why kaise time Is Trusted

Even if the FAQ doesn't have the answer, we're always here for you

24/7 Support in English

Even at 3 AM, you can reach us via live chat in Bangla. Average response time is just 90 seconds.

Safe & Transparent

SSL-256 encryption, regular security audits, and a fully transparent bonus policy.

Quick Resolution

Most issues related to accounts, payments, or bonuses are typically resolved within 24 hours.

Fully in English

From FAQ to support, from the app to the website — Kaise Time keeps everything in English.

Trusted Reviews

Trusted by over 5 million members. To read reviews, On the Review Page Go.

Detailed Guide

If it's not covered in the FAQ In the Help Center You'll find a step-by-step guide.

A Few Words About the kaise time FAQ

This FAQ page was built to answer the thousands of questions our support team receives every day. How bonus wagering works, how long it takes to move up in VIP, what to do if your account gets locked — we've covered all of this in detail so you don't have to contact support every time.

One thing many people don't know is that the kaise time FAQ is updated regularly. Whenever new features are added, policies change, or new questions come in from users, this page gets updated too. So it's worth revisiting from time to time — you might find something new.

Alongside browsing the questions above, make use of the search box. Type any keyword and the relevant FAQs will filter instantly. If you still can't find your answer here, ask us directly via live chat or the help center — we respond in Bangla 24 hours a day.

If any information on this FAQ page Terms & Conditionsdiffers from the official rules and terms, the official terms and conditions shall take precedence.

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For complex issues, write to us in detail via email.

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