Whether it's a payment, bonus, game, or technical issue — we're here to help. Browse the topics below or speak directly with our support team.
Find Your Issue in the Categories Below
All questions related to bKash, Nagad, Rocket, and bank payments
Profile, Verification & Security
Welcome Offers, Cashback & Promo Codes
Betting guide for cricket, football, and other sports
Mobile App Installation & Troubleshooting
Account Security & Responsible Gaming
Our support team is always here for you
The fastest way to get help. Get instant responses in Bangla.
For complex issues, email us — you can attach documents and supporting files.
Message us on Telegram. Screenshots and files are easy to send.
A simple guide to completing everyday tasks
Open kaisetime.bet and log in with your phone number and password.
Tap the Wallet icon in the top menu or on the home screen, then select Deposit.
Click on your preferred method — bKash, Nagad, Rocket, or Bank Transfer.
Enter the deposit amount (minimum ৳500). If you have a voucher, enter the promo code in the promo code box.
Complete the payment in your bKash/Nagad app as instructed. Your balance will be credited within seconds.
After logging in, open the Wallet menu and click on the Withdraw option.
Confirm your bKash or Nagad number and enter the amount you wish to withdraw (minimum ৳200).
A one-time OTP will be sent to your registered number. Enter it to confirm your request.
Funds typically reach your bKash/Nagad within 5–15 minutes. Bank transfers take 2–6 hours.
Go to kaisetime.bet/voucher and copy your preferred voucher code.
There will be a "Promo Code" box on the deposit form. Paste your copied code there.
Once your deposit is complete, your main balance and bonus balance will appear separately in your Wallet.
A required wagering amount must be met before withdrawing bonus funds. Track your progress on the Bonuses page.
Select the Identity Verification option from the profile menu.
Upload clear photos of both the front and back of your National ID card.
Take a clear selfie holding your NID and upload it. Good lighting speeds up the process.
Verification is usually completed within 15–30 minutes. You will be notified via SMS.
Refresh your browser. Try switching to a different network or using a VPN.
Wait 15 minutes. If the funds still haven't arrived, send a screenshot of your payment to support.
Update the app. Clear the cache and try again.
Check that your phone number is correct. Reset your password or contact support.
Make sure the code was applied correctly. Also check whether the voucher has expired.
Running into a problem online is nothing to panic about. What really matters is how quickly it gets resolved. Kaise Time We understand that — which is why this Help Center was built with Bangladeshi users in mind. No English required; everything is available in Bangla.
Our support team includes Bangladeshi agents who genuinely understand local payment systems, mobile banking, and the everyday issues our users face. These aren't agents who only learned from an English manual — they're people who know firsthand how tricky sending money through bKash can be.
Live Chat — this is your best option when you need an issue resolved right away. Stuck deposit, login problems, or a Live Betting issue — bring urgent matters like these to Live Chat. Average response time is 2 minutes.
Email — best when the issue is more complex and you need to share screenshots or bank slips. For KYC document issues, withdrawal disputes, or bonus discrepancies, email is the most suitable channel.
Telegram — best for mid-level queries. Send multiple screenshots at once, keep a chat history, and get quick responses until evening.
A few small details can help the support team assist you much faster. First, be specific about when the issue occurred. Instead of "this morning," say "today, June 14 at 10:00 AM" — this makes it much easier to pull up the system logs.
Second, provide your transaction ID or bet ID. Every deposit, withdrawal, and bet has a unique reference number. Sharing it lets support pull up that transaction instantly.
Third, take a screenshot. If you see an error message or anything unusual, capture it right away. Showing a screenshot resolves issues three times faster than describing them in words.
Kaise Time's official support will never ask for your password, OTP, or full card number. If anyone requests this information, it's a scam — change your account credentials immediately and report it to support.
When contacting support, only use the official chat on kaisetime.bet or email support@kaisetime.bet.
Keep screenshots of any issues handy. Visuals help our support team understand and resolve your problem faster.
Every transaction in your Wallet History has a unique ID. Share this with support.
Tell us when the issue occurred, with the date and time — it makes searching the system logs much easier.
Our support team speaks Bengali — no need to write in English.
Answers to common questions about account policies and mobile usage